Please read the following and contact us if you have questions or need more information, we are always happy to help.
- All auction items are non-refundable.
Exchanges for items on our merchandise store:
- Exchanges are processed only for expired items.
- To be eligible for an exchange, your item must be unused and in the same condition that you received it.
- Your item(s) must be in the original packaging.
- Your item(s) needs to have the receipt or proof of purchase.
- You should not accept a delivery if your item(s) are damaged or leaking. Once a delivery is accepted, it cannot be returned for any other reason but expiration.
- Your item(s) can be exchanged for exact or similarly priced cases.
- In the event you need to do an exchange, you must first return the item(s) to us. This can be done by either returning it to us at LP#856, Eastern Main Road, Guaico; or by giving it to our delivery driver upon your next purchase. Your exchange will then be processed and delivered to you within 7 days.
Refunds on items in our merchandise store:
- Refunds will be processed only in the event you have placed an order and we do not have the item in stock.
- Once your refund is approved, we will initiate a refund to your credit card.
- You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
- You will be notified via the email address supplied to us, once the refund has been processed.